B2B Business Technology Group

3CX Phone Systems

The problem: Current Phone systems are failing to maintain connectivity

The current phone system presents a single point of failure in the event of the on-site PBX failing,
whilst it would be possible to redirect the SIP trunk to mobile phones to maintain connectivity
this would circumvent the call recording system that is a legal requirement for compliance with
the IVA industry regulators.

3CX is full featured phone system that can self-hosted in multiple locations to provide true failover redundancy whilst providing excellent mobility and multiple options for connectivity from
traditional handsets, mobile app for IOS and Android or a full featured web client.

Business-to-business IT support
with peace of mind guaranteed

3CX Call Reporting Features

  • Monitor Agent Performance
  • Monitor Team Performance
  • User Activity Reporting
  • Extension Statistics
  • Reports
  • Average Talk Time
  • QOS Reports
  • SLA Statistics
  • Performance Reports
  • Breaches

The current system also has limited visibility of call queues, reporting and limited potential for
connectivity with a CRM or CMS.

3CX advanced call centre dashboards provide instant feedback to business managers, calls
dropped, average wait time, queue length can be monitored at a glance to ensure business SLAs
are met.

3CX Active Fail-over

The Fail-over feature in 3CX allows you to create a standby replica of your PBX. In the event that
your PBX fails, your replica PBX becomes active minimizing downtime and data loss. Follow the
required steps below to activate this functionality.

3CX uses an active – passive approach using built-in configuration replication with a maximum
off set of 24h. The active host processes calls and presence information, while the passive host
monitors the active host.

In case of a failure of the active host (independent of application, OS or
hardware failure), the passive host stops its monitoring role and takes over as the active host. The
passive host’s configuration determines in which state the active host is declared failed in order
to initiate the fail-over switch.

Get in touch with our team today…

Get In Touch Now

The problem: Current Phone systems are failing to maintain connectivity

The current phone system presents a single point of failure in the event of the on-site PBX failing, whilst it would be possible to redirect the SIP trunk to mobile phones to maintain connectivity this would circumvent the call recording system that is a legal requirement for compliance with the IVA industry regulators.

The current phone system presents a single point of failure in the event of the on-site PBX failing, whilst it would be possible to redirect the SIP trunk to mobile phones to maintain connectivity this would circumvent the call recording system that is a legal requirement for compliance with the IVA industry regulators.

3CX is full featured phone system that can self-hosted in multiple locations to provide true failover redundancy whilst providing excellent mobility and multiple options for connectivity from
traditional handsets, mobile app for IOS and Android or a full featured web client.

Business-to-business IT support
with peace of mind guaranteed

3CX Call Reporting Features

  • Monitor Agent Performance
  • Monitor Team Performance
  • Average Talk Time
  • User Activity Reporting
  • Extension Statistics
  • Reports
  • QOS Reports
  • SLA Reports
  • Performance Reports
  • Breaches

3CX Active Fail-over

The Fail-over feature in 3CX allows you to create a standby replica of your PBX. In the event that your PBX fails, your replica PBX becomes active minimizing downtime and data loss. Follow the required steps below to activate this functionality.

3CX uses an active – passive approach using built-in configuration replication with a maximum off set of 24h. The active host processes calls and presence information, while the passive host monitors the active host.

In case of a failure of the active host (independent of application, OS or hardware failure), the passive host stops its monitoring role and takes over as the active host. The passive host’s configuration determines in which state the active host is declared failed in order to initiate the fail-over switch.

Get in touch with our team today…

Get In Touch Now